Predator Technical Support

Predator Premier Support

Predator Premier Support provides technical support services over the phone, email or web to ensure day to day success. Let's get started with the following technical support options:

• Call phone support at 503-292-7151 press 3 between 5am - 5pm PST Monday - Friday
• Create a support Case or Ticket online
• Email the technical support team via support@predator-software.com
• Email maintenance@predator-software.com to renew your annual Premier Support agreement
• Email the sales team via sales@predator-software.com to add more machines or a new Predator application
• Learn about Predator Professional Services including consulting, implementation, training, automation and more
• Web-based support allows us, with your permission, to view and optionally use your PC over the web

Predator Premier Support is available by subscribing to annual technical support and software maintenance. Additional benefits include the following:

• Technical support and optional remote screen share for the current and previous major software versions
• Technical support and optional remote screen share for hardware purchased from Predator Software
• Passwords for Predator Downloads for version 12 and 11
• Upgrade the # of machines for the price difference. For example, upgrade a Predator DNC/40 to Predator DNC/48
• Upgrade applications for the price difference. For example, upgrade a Predator DNC/40 to Predator MDC/40
• 25% discount on hourly remote service rates - Professional Services
• Prioritized bug fixes for Predator applications, utilities and firmware - Submit a Bug
• Prioritized new feature requests - Suggest a New Feature
• Request a PDF of the Predator Premier Support Agreement with additional details

Customers with a subscription to Predator Premier Support receive the following optional benefits, upon request:

• Offsite storage of customer's Predator configuration files on managed SOC 2 and SOC 3 compliant servers
• Transfer of customer's Predator configuration backups for recovery after a cyber security breach from offsite storage
• Annual Predator software and hardware cybersecurity health checks
• Answering customer specific security/risk assessment questionnaires
• Authoring customer specific SSP (Security System Plans)
• Encrypted FIPS 140-2 level 3 secure data storage of customer's CUI data
• Annual NIC based license(s) for Windows virtual machine instance(s)
• Development and test environment licenses of Predator applications
• Optional Customer Service Portal and support site with 1750+ support documents

NOTE: Premier Predator Support does not include onsite services or Predator Professional Services.

Predator Self Help Articles

130+ Predator Self Help Articles covering a wide range of technical details, references and processes are available on this web site to help support and troubleshoot Predator application issues.

Predator Premier Support Contacts

The following directory of Predator personnel are available to provide Predator Premier Support for subscribers. Direct contact is encouraged to follow up or to help close an existing case or ticket. To initiate a new case or ticket, call 503-292-7151 and press option 3, create a Case or Ticket or email us at support@predator-software.com.

Free Support

Customers without a subscription to Predator Premier Support can utilize the following free options:

• Predator Online Help: Press F1 within each Predator application: most have 200-400 help topics
• Predator PDF Documentation: Review materials provided during implementation
• Predator Web Site: 270+ tips are provided on this web site
• 130+ Predator Self Help Articles covering a wide range of Predator technical details and references
• Predator Licenses per Customer Report: call or email us to request
• Google it: An ever expanding resource of information is provided via forums and web sites
• Third party resources: Often Predator applications are used with third party PC hardware, CNC machines, robots, PLCs, CMMs and test stands. Each third party provides additional support options

Customers without a current subscription to Premier Predator Support can call 503-292-7151 option 1 or email maintenance@predator-software.com to subscribe.