Predator Technical Support Services

Predator Premier Support

Predator Premier Support provides technical support services over the phone or internet to ensure day to day success. Let's get started with the following technical support options:

Predator Premier Support is available by subscribing to an annual technical support and software maintenance agreement. Additional benefits include the following:

  • Prioritized bug fixes for Predator applications, utilities and firmware - Submit a Bug
  • Prioritized new feature requests - Suggest a New Feature
  • Support for the current and previous major version
  • Offsite backup storage of customer configuration files on Predator servers
  • Development and test environment licenses of Predator applications

NOTE: Premier Predator Support does not include onsite services or Predator Professional Services.

Predator Self Help Articles

90+ Predator Self Help Articles covering a wide range of technical details, references and processes are available on this web site to help support and troubleshoot Predator application issues.

Predator Premier Support Contacts

The following directory of Predator personnel are available to provide Predator Premier Support for subscribers. Direct contact is encouraged to follow up or to help close an existing case or ticket. To initiate a new case or ticket, call 503-292-7151 and press option 3, create a Case or Ticket or email us at support@predator-software.com.

Name Email Extension Cell
Andy Trombley andyt@predator-software.com 1130 503-935-7878
Daniel Eischens daniele@predator-software.com 1125 505-490-8995
Darin Weatherbee darinw@predator-software.com 1116 503-475-7117
Jim Abbassian jima@predator-software.com 1109 503-516-5177
Joe Buttle joeb@predator-software.com 1126 740-317-3410
John Slowey johns@predator-software.com 1104 503-516-0774
John Warner johnw@predator-software.com 1110 740-317-4650
Mike Rogers miker@predator-software.com 1117 847-612-7194

Free Support

Customers that don't subscribe to Predator Premier Support can utilize the following free options:

  • Predator Online Help: Press F1 within each Predator application: most have 200-400 help topics
  • Predator PDF Documentation: Review materials provided during implementation
  • Predator Web Site: 270+ tips are provided on this web site
  • 90+ Predator Self Help Articles covering a wide range of Predator technical details and references
  • Predator Licenses per Customer Report: call or email us to request
  • Google it: An ever expanding resource of information is provided via forums and web sites
  • Third party resources: Often Predator applications are used with third party PC hardware, CNC machines, robots, PLCs, CMMs and test stands. Each third party provides additional support options

Customers who are not current with Premier Predator Support can call us at 503-292-7151 option 1 or email us at maintenance@predator-software.com to subscribe.