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When selecting a vendor for your shop floor automation needs it is important to select a company that is committed to service and support. Here is a listing of the support and services Predator provides directly and also through our resellers: Latest Product Updates - Requires SMA One of the key benefits of Predator's Software Maintenance Agreements is access to the latest software update releases. Click on the link to go to the download site. Where applicable, please be sure to follow all installation instructions. NOTE: You may download the latest versions but without an active Software Maintenance Agreement you will not receive passwords or access numbers to install the latest version. Latest Device Drivers Experiencing hardware problems? Download the latest hardware device drivers, uninstall the previous device drivers and install the latest version. Select the following: Predator Onsite Service Need help setting up your new DNC system? Installation, training, and troubleshooting for every Predator product is available including networking and CNC connection. Choose from any of our Authorized Predator Service Centers, Resellers, or Predator Engineers. Our team of professionals can help you get your system up and running and keep it running. Predator Consulting Service Need assistance evaluating your information technology needs? Predator can provide expert consulting to your company anywhere in the world. Whether you are preparing to purchase a complete DNC system, upgrade your local area network, implement an intranet, or develop an extranet, Predator has individuals who can make the information gathering and evaluation process a great deal easier. Contact Predator at 503-292-7151 for additional details or e-mail us at consulting@predator-software.com. Predator Phone Support - Requires SMA Need to talk with an expert? One of the key benefits of an active Software Maintenance Agreement from Predator is access to standard telephone technical support from your local reseller and our in-house personnel. If you have not signed up for a Software Maintenance Agreement, contact your local reseller or Leanne Eivers at Predator Software for additional details. Technical Support is available Monday through Friday 9am - 5pm PST. NOTE: Technical Support does not necessarily replace the need for onsite service or consulting. Predator CNC and BTR Setups by Fax™ Struggling with a difficult CNC or BTR? Hundreds of CNC and BTR setup sheets are available by fax. This free service can save hours of frustration figuring out wiring, parameters, and communication procedures. Email CNC/BTR Setup Sheet Request. NOTE: Be sure to include your CNC model and Controller information in your email. BTR Setups are included with every BTR order. Technical Support Predator Software can be contacted 24 hours a day via fax, e-mail, Internet, or newsgroups.
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