Predator Technical Support

A wide range of support services are available from Predator and through your local Predator reseller. At Predator support is available from 5am - 5pm PST Monday - Friday. The most common technical support questions are answered below:

NOTE: Predator applications, utilities and driver downloads have been moved to a separate downloads section.

Current Windows Requirements

Support for the following Microsoft Windows versions are included with Predator v10 applications:

  • Windows XP
  • Windows 2003 Server
  • Windows Vista
  • Windows 2008 Server
  • Windows 7
  • Windows 8
  • Windows 2012 Server

NOTE: Includes support for 32 bit and 64 bit Editions. The latest service packs for each OS should be installed. Previous versions of Predator supported previous versions of Windows. Existing customers running Windows 3.1, Windows 95, Windows 98, Windows ME, Windows NT or Windows 2000 must upgrade to a newer OS prior to upgrading Predator.

NOTE: Predator v9 applications require the .Net 2.0 runtime while v10 applications require the .Net 3.5 runtime with the exception of Predator FLM v10, Predator CNC Service v10 and Predator Import Service v10 which requires .Net 4.0 runtime. All Predator installs include the appropriate .Net runtimes automatically.

NOTE: Until Fanuc FA releases official support for Windows 2012 Server, Predator DNC, Predator RCM, Predator CNC Service and the Predator Fanuc Focas Tester's support of Fanuc Focas will be made on a best effort basis on Windows 2012 Server.

Current Database Requirements

Support for the following database versions are included with Predator v10 and v9 applications:

  • Microsoft Access 2013
  • Microsoft Access 2010
  • Microsoft Access 2007
  • Microsoft Access 2003
  • Microsoft Access 2002
  • Microsoft Access 2000
  • Microsoft SQL Server 2014 and 2014 Express
  • Microsoft SQL Server 2012 and 2012 Express
  • Microsoft SQL Server 2008 and 2008 Express
  • Microsoft SQL Server 2005 and 2005 Express
  • Microsoft SQL Server 2000
  • Oracle 12c
  • Oracle 11g and 11g Express
  • Oracle 10g and 10g Express
  • Oracle 9i and 9i Express
  • Oracle 8i
  • Oracle 7

NOTE: Predator personnel are available to assist but we do not provide DBA level of support for your database servers. Microsoft Access licenses do not need to be purchased. Microsoft SQL Server licenses require mixed mode authentication to be enabled. Oracle editions of Predator applications require the 32 bit Oracle client to be installed on all appropriate PCs. Predator installs do not include the Oracle client.

Minimum PC Client Hardware Requirements

Support for the following minimum computer hardware is required for Predator v10 and v9 applications:

  • Intel Pentium 4, AMD Athlon or newer CPU
  • 40 GB or larger hard drive
  • 1 GB or more RAM
  • 1024x768 Minimum Graphics Resolution
  • Mouse
  • USB Port
  • Serial Ports & Ethernet Ports - As required for DNC, MDC & FLM

NOTE: A nVidia, AMD or 3DLabs based graphics card is highly recommended for Predator Virtual CNC. Like most CAD/CAM systems Predator Virtual CNC will often require high end PC components to support large and complex 3D simulations for optimum performance.

NOTE: Predator RCM requires the Fanuc Robot Server / PCDK Runtime to be purchased from Fanuc Robotics. This PC option needs to be installed on the same PC running Predator RCM.

Recommended PC Server Hardware Requirements

We recommend the following minimum PC server hardware for Predator v10 and v9 implementations:

  • Intel i5 Series or newer CPU
  • 512 GB or larger hard drive
  • 8 GB or more RAM
  • 1024x768 Minimum Graphics Resolution
  • Mouse
  • USB Port
  • Serial Ports & Ethernet Ports - As required for DNC, MDC & FLM

NOTE: Not all implementations require a PC server.

eSupport Web Based

Internet based Support

eSupport allows a Predator engineer, with your permission, to view and optionally control your PC over the internet. To start an eSupport call simply call the office at 503-292-7151 x3 for support and then click the above eSupport link.

Engineering Support Personnel

The following directory of engineers are on staff to support current maintenance customers.

Engineer Email Extension Cell Phone
Dale Poisel dalep@predator-software.com 1116 503-709-4229
Daniel Eischens daniele@predator-software.com N/A 505-490-8995
Eric Hildebrand erich@predator-software.com 1102 503-724-7227
Glenn Sharp glenns@predator-software.com N/A 740-317-4888
Jim Abbassian jima@predator-software.com 1109 503-516-5177
Joe Buttle joeb@predator-software.com N/A 740-317-3410
John Slowey johns@predator-software.com 1104 503-516-0774
John Warner johnw@predator-software.com 1110 740-317-4650
Ken Cobb kenc@predator-software.com 1122 503-703-4970
Len McCloud lenm@predator-software.com 1120 503-475-7117
Mark Arnett marka@predator-software.com N/A 559-916-7100
Mike Rogers miker@predator-software.com 1117 847-612-7194
Mike Sizemore mikes@predator-software.com 1106 N/A

NOTE: Direct contact is encouraged to follow up or to close a specific support issue. To initiate a new support issue call the main line at 503-292-7151 ext 3 or email us at support@predator-software.com