Predator Technical Support
A wide range of support services are available from Predator and through your local Predator reseller. The most common issues are detailed below:
Latest Software Releases
The following section is updated regularly as new software revisions are released.
| Software Product | Version | Readme |
|---|---|---|
| Predator CNC Editor | 9.0.17 | Notes |
| Predator DNC | 9.0.0.16 | Notes |
| Predator FLM | 10.0.0.1 | Notes |
| Predator MDC | 10.0.156 | Notes |
| Predator PDM | 10.0.198 | Notes |
| Predator Tracker | 10.0.136 | Notes |
| Predator Travelers | 10.0.131 | Notes |
| Predator Virtual CNC | 10.0.1.203 | Notes |
Click the appropriate version number to download the latest version. New versions are only available to maintenance customers.
Latest Driver Releases
The following section is updated as new Windows driver revisions are released.
| Windows Drivers | Version | Readme |
|---|---|---|
| Sentinel SIM Driver - USB & Parallel - Note1 | 7.6.3 | Notes |
Click the appropriate version number to download the latest version.
NOTE1: Supports Windows XP, 2003 Server, Vista, 2008 Server and Windows 7.
Latest RS232 Hardware Driver Releases
The following section is updated as new Windows driver revisions are released.
| RS232 Hardware Drivers | Version | Readme |
|---|---|---|
| Predator Flex/N and Flex/W Drivers - Note1 | 4.4.365 | Notes |
| Predator Express, Flex and Flex/2 Drivers - Note2 | 8.1.22 | Notes |
Click the appropriate version number to download the latest version.
NOTE1: Supports Windows XP, 2003 Server, Vista, 2008 Server and Windows 7.
NOTE2: Supports Windows XP, 2003 Server, Vista, and 2008 Server.
Current Windows Requirements
Support for the following Microsoft Windows versions are included with Predator v10 and v9 applications:
- Windows XP
- Windows 2003 Server
- Windows Vista
- Windows 2008 Server
- Windows 7
NOTE: Includes support for x64 Editions. The latest service packs for each OS should be installed. Previous versions of Predator supported previous versions of Windows. Existing customers running Windows 3.1, Windows 95, Windows 98, Windows ME, Windows NT or Windows 2000 must upgrade to a newer OS prior to upgrading Predator. Predator v9 applications require the .Net 2.0 runtime while v10 applications require the .Net 3.5 runtime with the exception of Predator FLM v10 which requires .Net 4.0 runtime. All Predator installs include the appropriate .Net runtime automatically.
Current Database Requirements
Support for the following database versions are included with Predator v10 and v9 applications:
- Microsoft Access 2000
- Microsoft Access 2002
- Microsoft Access 2003
- Microsoft Access 2007
- Microsoft Access 2010
- Microsoft SQL Server 2000
- Microsoft SQL Server 2005 and 2005 Express
- Microsoft SQL Server 2008 and 2008 Express
- Oracle v7
- Oracle v8
- Oracle v9
- Oracle 10i and 10i Express
- Oracle 11i
NOTE: Predator personnel are available to assist but we do not provide DBA level of support for your database servers. Microsoft Access licenses do not need to be purchased. Oracle editions of Predator applications require the 32 bit Oracle client to be installed on all appropriate PCs. Predator installs do not include the Oracle client.
Minimum PC Hardware Requirements
Support for the following minimum computer hardware is required for Predator v10 and v9 applications:
- Pentium 4, AMD Athlon or newer CPU
- 40 GB or larger hard drive
- 512 MB or more RAM
- 1024x768 Minimum Graphics Resolution
- Mouse
- USB Port
- Serial Ports - for DNC communication
NOTE: A nVidia, AMD or 3DLabs based graphics card is highly recommended for Predator Virtual CNC. Like most CAD/CAM systems Predator Virtual CNC will often require high end PC components to support large and complex 3D simulations for optimum performance.
Internet based Support
eSupport allows a Predator engineer, with your permission, to view and optionally control your PC over the internet. This service is available Mon - Fri from 8am-5pm PST. Customers that are not on maintenance will be billed at our hourly rate. To start an eSupport call simply call the office at 503-292-7151 x3 for support and then click the above eSupport link.
Engineering Support Personnel
The following directory of engineers are on staff to support current maintenance customers.
| Engineer | Extension | Cell Phone | |
|---|---|---|---|
| Dale Poisel | dalep@predator-software.com | 1116 | 503-709-4229 |
| Jerry Francis | jerryf@predator-software.com | 1105 | 503-708-4749 |
| Jim Abbassian | jima@predator-software.com | 1109 | 503-516-5177 |
| John Slowey | johns@predator-software.com | 1104 | 503-516-0774 |
| Kevin Bork | kevinb@predator-software.com | 1110 | 503-724-7227 |
| Len McCloud | lenm@predator-software.com | 1120 | 503-475-7117 |
| Mark Arnett | marka@predator-software.com | 1121 | |
| Mike Rogers | miker@predator-software.com | 1117 | 847-612-7194 |
NOTE: Direct contact is encouraged to followup or to close a specific support issue. To initiate a new support issue call the main line at 503-292-7151 ext 3 or email us at support@predator-software.com
