Services
 


























































Technical Support
A wide range of support services are available from Predator and through your local Predator reseller.  The most common issues are detailed below:

Current Windows Requirements
 Support for the following Microsoft Windows versions are included with v8:

  •  Windows 2000
  •  Windows XP - including the x64 Edition
  •  Windows 2003 Server
  •  Windows Vista - including the x64 Edition

NOTE: The latest service packs for each OS should be installed.  Previous versions of Predator supported previous versions of Windows. Existing customers running Windows 3.1, 95, 98 or NT must upgrade to a newer OS prior to upgrading.

Current Database Requirements
 Support for the following database versions are included with v8:

  • Microsoft Access 2000
  • Microsoft Access 2003
  •  Microsoft Access XP
  •  Microsoft SQL Server 2000
  •  Microsoft SQL Server 2005
  •  Microsoft SQL Server 2005 Express - Free Edition
  •  Oracle v7
  •  Oracle v8
  •  Oracle v9
  •  Oracle 10i
  •  Oracle 10i Express - Free Edition
  •  Oracle 11i

NOTE:  Predator personnel are available to assist but we do not provide DBA level of support for your database and servers.

Current Hardware Requirements
 The following PC requirements are needed for v8:

  • Pentium 4 or newer CPU
  • 40 GB or larger Hard Drive
  • 512 MB or more RAM
  • Mouse
  • USB Port
  • Serial Ports - for DNC Communications

NOTE: A Nvidia graphics card is highly recommended for Predator Virtual CNC. Like most CAD/CAM systems Predator Virtual CNC will often require high end PC components to support large and complex 3D simulations.

Internet based Support
 eSupport allows a Predator engineer, with your permission, to view and optionally control your PC over the internet.  This service is available Mon - Fri from 8am-5pm PST.  Customers that are not on maintenance will be billed at our hourly rate.  To start an eSupport call simply call the office at 503-292-7151 and then click the eSupport link.
Latest Software Releases
The following section is updated regularly as new software revisions are released.

Product Name Version Readme
Predator CNC Editor 8.0.33 Notes
Predator DNC 8.0.0.41 Notes
Predator DNC Connect Client 1.0.0.41 Notes
Predator FLM 1.0.2357 Notes
Predator MDC 8.0.69 Notes
Predator Tracker 8.0.55 Notes
Predator Travelers 8.0.17 Notes
Predator Virtual CNC 8.0.1.56 Notes

NOTE: Click the appropriate version number to download the latest version.  New versions of any Predator applications are only available to maintenance customers.

If you have questions this web site can't answer, please check out the free newsgroups or email us at support@predator-software.com. During 8:00am to 5:00pm PST you can also contact us at 503-292-7151.

 

 

 

 

 

 

 

TIP: Support for Windows 2008 Server will be available with the release of v9

 

 

 

 

 

TIP: Support for Microsoft SQL Server 2008 will be available with the release of v9