Predator Technical Support
A wide range of support services are available from Predator and through your local Predator reseller. The most common issues are detailed below:
Latest Software Releases
The following section is updates regularly as new software revisions are released.
| Software Product | Version | Readme |
|---|---|---|
| Predator CNC Editor | 9.0.13 | Notes |
| Predator DNC | 9.0.0.10 | Notes |
| Predator FLM | 1.0.2357 | Notes |
| Predator MDC | 9.0.70 | Notes |
| Predator PDM | 9.0.168 | Notes |
| Predator Tracker | 9.0.30 | Notes |
| Predator Travelers | 9.0.22 | Notes |
| Predator Virtual CNC | 9.0.0.58 | Notes |
NOTE: Click the appropriate version number to download the latest version. New versions are only available to maintenance customers.
Current Windows Requirements
Support for the following Microsoft Windows versions are included with v9:
- Windows 2000
- Windows XP
- Windows 2003 Server
- Windows Vista
- Windows 2008 Server
NOTE: Includes support for x64 Editions. The latest service packs for each OS should be installed. Previous versions of Predator supported previous versions of Windows. Existing customers running Windows 3.1, 95, 98 or NT must upgrade to a newer OS prior to upgrading.
Current Database Requirements
Support for the following database versions are included with v9:
- Microsoft Access 2000
- Microsoft Access 2003
- Microsoft Access XP
- Microsoft SQL Server 2000
- Microsoft SQL Server 2005 and 2005 Express
- Microsoft SQL Server 2008 and 2008 Express
- Oracle v7
- Oracle v8
- Oracle v9
- Oracle 10i and 10i Express
- Oracle 11i
NOTE: Predator personnel are available to assist but we do not provide DBA level of support for your database servers.
Current Hardware Requirements
Support for the following minimum computer hardware is required for v9:
- Pentium 4, AMD Athlon or newer CPU
- 40 GB or larger hard drive
- 512 MB or more RAM
- Mouse
- USB Port
- Serial Ports - for DNC communication
NOTE: A nVidia graphics card is highly recommended for Predator Virtual CNC. Like most CAD/CAM systems Predator Virtual CNC will often require high end PC components to support large and complex 3D simulations for optimum performance.
Internet based Support
eSupport allows a Predator engineer, with your permission, to view and optionally control your PC over the internet. This service is available Mon - Fri from 8am-5pm PST. Customers that are not on maintenance will be billed at our hourly rate. To start an eSupport call simply call the office at 503-292-7151 and then click the above eSupport link.
